Welcome to Call Design. We’re pleased to meet you!

We specialise in Workforce Optimisation solutions through out of this world support, personalised training, custom software development, and consulting services.

About Us

Since 1999, we’ve built a business of getting it just right. We’ve cultivated a process that includes our combined experience, consultative approach and market leading technologies to ensure the right people are in the right place with the right skills at the right time to provide your customers with optimal service and quality. We help ensure your employees are aligned with the goals of your organisation and that they are performing like your best performers. We work at an enterprise-wide level to put the best tools in place for an unparalleled customer experience.

Our Partners

The best by design and association - Call Design has built a bridge between the industry’s leading service providers, software solutions, and professional organisations.


“After years of working with Call Design I have found them helpful and easy to deal with. They are always willing to help resolve my Workforce Planning issues as well as provide advice on making things better.”

J. Cordingley - National Roads & Motorists’ Association

“The Call Design team are extremely knowledgeable about their products and have shown time and again that no question that I throw their way is too much trouble to answer. I asked a question recently and was sent half a dozen emails from Call Design team members globally with some fabulously helpful information! To top this off, their help desk support is second to none. On the rare occasions that we have a problem or a configuration change requirement, they deliver comprehensively and completely in a very short time frame.”

M. Fairleigh - Allianz Australian Insurance Ltd.


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Level 3, 18-20 Orion Road

Lane Cove, NSW 2066 Australia

Phone: +61 1300 397 399

Fax: +61 2 9420 1088

Helpdesk: 1800 216 625



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Level 2, 880 Lorimer Street
Port Melbourne, VIC 3207 Australia

Phone: +61 1300 397 399
Fax: +61 3 8612 1399
Helpdesk: 1800 216 625



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Level 15 Philamlife Tower
8767 Paseo de Roxas, Cnr Ayala Ave
Makati City, 1226, Philippines

Phone: +63 2 296 1000
Fax: +63 2 856 7060
Help Desk: +61 2 9429 3311