Call Design – Leaders in Contact Centre Technology & Services

 

Call Design is a specialist Contact Centre technology and solutions provider, offering Workforce Management, Call Recording, Speech Recognition and Unified IP solutions. At Call Design we pride ourselves on our ability to deliver best-of-breed Call Centre solutions that meet our customers’ full requirements. Whether it is a Hosted Solution, a Managed Service or an on-premises solution Call Design offers a consultancy-led approach to ensure we meet your requirements rather than simply providing a pre-packaged solution that may not suit your needs.

Call Design has partnered with market-leading industry vendors who are experts in their field whether it be a WFM, IVR,  or a Call Recording solution in a CPE or Hosted environment. Call Design will access the industry's best and most robust Contact Centre systems to deliver solutions that fit your individual requirements.

Feature Products

  • IVR – Speech Self Service

    Companies' DTMF based Interactive Voice Response (IVR) applications are being worked harder and harder. Even with the best interface designs in place, customers are still abandoning calls before completion. Call Design has many years of experience in providing Speech based IVR systems for its customers, including major Australian Banks.

     

  • Workforce Management Solutions

    Hosted Workforce Management Solution

    Software as a Service is now a key part of the Call Design service offering - Our world class Hosted Aspect Workforce Management solution is offered on a per agent, per day basis.

    More Information on Hosted systems