Call Design Announces New Global Partnership deal with Aspect Software

Call Design expands their Global partnership with Aspect Software to include VQalert™. A Call Design developed agent adherence tool that compliments Aspect eWorkforce Management®. "The product is being used in more than 17 countries already and our partnership with Aspect will enable VQalert™ to be more broadly distributed globally. Companies can now get comprehensive workforce management solutions with best-of-breed capabilities from both companies,” said Miles Stanton, Managing Director, Call Design.

Forming Cohesive Contact Centre Teams

Whether you are planning team building meetings or trying to incorporate some key strategies into the daily work routine, you have a goal of assembling a cohesive group from the diverse personalities and abilities in the centre. You may need to deal with personality conflicts or insecurities. So, how can you overcome those conflicts and encourage effective teamwork?

Fostering Corporate Culture in your Call Centre

With reams of consultants and teams of effective HR teams in place why is it that some call centres create and retain successful leaders and the utopia of corporate culture the "Leadership Enriched Culture" while others foster high staff turnover and low output?

In the Spotlight.....Michael Meredith

Who is who in the zoo? Every quarter Call Design will be profiling some of our industry greats to find out a bit more about them on a personal level. In this issue Call Design speaks to Michael Meredith, CEO of the ATA to find out what makes him tick and his favourite past times...A marriage celebrant, A keen golfer and A proud dad.....The man is unstoppable ..... check it out!

Vicki Herrell, the Founder and Executive Director of the SWPP, has been busy - recently launching into the Australian market with a bang on the back of Call Design Boot Camp last year. Vicki has been busy building the Australian arm of the association with the help of local representatives Stuart Beaumont of Salmat Salesforce, Dave Bennett of American Express, Prateek Gupta of TRUenergy, Karen Gilpin of Superpartners, Blair Murphy of McKesson, and David Woolford. This is a great opportunity for the local workforce teams to access a Global collaboration of Workforce Planners and keep abreast of the “best practice techniques” and industry trends.

For more information go to www.swpp.org or contact Vicki directly on Vicki.herrell@swpp.org

Final Thought - A sad goodbye...

After more than 5 years of working for Call Design, where she has built our Workforce Planning business from the ground up, Julie-Anne Hazlett has decided to move on to join the team at callcentres.net. It is with a great deal of sadness that we say goodbye to Julie-Anne who has been an integral part of the Call Design team. We know that Julie-Anne will be winning hearts and minds everywhere with her professionalism, her passion and (normally very late at night) her lovely Irish folk songs.

All of us at Call Design wish her the very best in her new role.