Call Design Company History

Our Evolution

Call Design evolved from IBM's Call Centre Solutions Group, latterly known as IBM Corepoint. This was a core group of professionals that came together at IBM, where they specialised in the design, delivery and ongoing support of solutions for small to very large corporate Contact Centre clients.

Call Design was formed in 1999 and with IBM's encouragement,secured supply and support contracts with IBM Corepoint's former customers.

Call Design has augmented its core IBM skills base with personnel hires from other Contact Centre suppliers, specifically Aspect and Genesys. Additionally, Call Design has significantly increased its product range and its services expertise to offer a far broader array of products than just the IBM range of products. It now boasts the widest and best accepted range of products available in Asia Pacific.