Call Design Partners with the ATA

ATA builds upon its successful “Development Series”

Call Design announced today that it will partner with the ATA to deliver The Call Centre School’s (TCCS) Workforce Management and Team Leaders programmes across Australia.

Through this partnership the ATA will offer the much sought after WFM 1-2-3 and Call Centre
Dynamics courses to its member base as part of its growing Development Series. The ATA is planning to start offering this program throughout its member base in June 2010.

Call Design introduced The Call Center School to Australia in 2007 and has run courses across Australia, Malaysia, New Zealand, Singapore and the Philippines. The Call Center School is dedicated to the professional development of individuals in the contact centre industry. Training programs are designed to fit the needs of supervisors and team leaders, managers and directors, workforce planners and quality specialists.

Michael Meredith, CEO of the ATA said that “the ATA is excited to partner with Call Design to deliver these courses; this will help us build further on what has been a very successful education program for both the ATA and its members”.

“Call Design has been working with The Call Center School for over two year s now, with courses delivered across five countries” said Sean Mather, Director of Consulting at Call Design “however, this represents a new and exciting opportunity, as no-one has the reach and capability across Australia like the ATA” he went on to say.

Michael Meredith went on to say “this collaboration is expected to deliver a financial benefit to the ATA in addition to the value it delivers to the member base, the ATA believes that strong relationships, such as this, will build quality based, financially viable, solutions to help the industry maintain its leading edge status across Australian and Asian businesses".

About Call Design…
Formed ten years ago from IBM’s Corepoint, Call Design is a highly specialised group tightly focused on keeping businesses in touch with customers through progressive and best of breed call centre solutions. They know the importance of having business critical communication systems up and running, without fail. Call Design Consulting and Education delivers some of the most experienced contact centre consultants and trainers available in the Asia Pacific region. With courses sourced globally to ensure they are delivering the best available education programmes without compromise.

About the ATA….
The ATA provides comprehensive, independent and quality professional development, information, mentoring and networking services to the Contact Centre industry in Australia. The ATA addresses the growth and development needs of individual members and organisations through the delivery of various events and programmes. The ATA supports and champions growth, innovation and success for practitioners, organisations and the region.

About The Call Center School….
The Call Center School, LLC (TCCS) is a Tennessee-based company dedicated to the professional development of individuals in the call centre industry. We offer a comprehensive curriculum of training programs to fit the needs of all personnel in the call centre industry, including frontline staff, supervisors and team leaders, managers and directors, workforce planners, quality specialists, and industry vendors.