About Call Design Latest News Custom Applications Overview - VQ Series
Custom Applications Overview - VQ Series
Call Design has designed and developed its own range of products, based on the Call Design trademarked brand,Voice Quality™.
Framework – VXML based Speech recognition - VQframe™
Custom Integration
Call Design offers a powerful and unified interface to customers who want to use speech recognition in their business. It is used for both speech-enabling applications and for automating computer activities.
Call Design’s macros, scripts, and applications interface with speech recognition engines. This allows easy and intuitive definition of complex command grammars and greatly simplifies processing recognition results. Working with industry leading VXML based IVR’s (voice browsers) such as Genesys Voice Portal (GVP), Cisco Voice Gateway & Aspect UIP we can custom develop a vendor neutral solution for your business.
Middleware - VQconnect™
Connecting Genesys and Aspect for a unified Call Centre
What is middleware? The most common definition is that middleware is the "glue" between software components. Call Design has developed a range of middleware products designed to connect the Genesys CIM platform to other applications such as Aspect eWFM and Aspect Quality Management. Call Design Software is currently installed in over 25 countries globally.
Workforce Optimisation - VQalert™
Managing Contact Centre Staff
Workforce Optimisation (WFO) is a software bundle consisting of agent-directed applications that help them work better. It generally includes workforce management (which consists of scheduling, forecasting and adherence tools) and other applications, usually quality monitoring and recording applications and e-learning tools.
To further enhance agent performance and agent empowerment Call Design has also developed its own application called VQalert™ – VQalert ™ is an agent optimisation tool that works in conjunction with the Workforce Management suite to remind agents of up and coming work segment changes such as breaks or work changes.