Call Design's Leadership Team

"The very essence of leadership is that you have to have a vision” according to Theodore Hesburgh and at Call Design it is the vision of our leaders that has defined our culture, our values and our integrity.

Managing Director Miles Stanton

I gravitated towards IT Sales early in my career. My first manager taught me values such as doing your very best for your customers while at all times being open and honest. People buy from people, and things work far better if you like and trust each other. As I became more successful I instilled these values into the teams I led, which in turn bred a wonderful sales culture at the companies I worked for.

When I joined Call Design as Managing Director in 2002 I wanted to be certain this culture would grow with the company. Now I think the culture we have built around openness and honesty is not only the key plank to our success, but is also a key differentiator against our competition. People will always buy from people they like – and there is a lot to like about Call Design.

Director Peter Salmon

As a 20 year IBM veteran, I developed process, quality and management disciplines and for a number of years focussed on IBM’s call centre technology, this held me in good stead establishing Call Design as a consultancy led call centre organisation.

As the founding member of Call Design I have been able to get away with helping the rest of our team to grow our business whilst doing what I enjoy best, and that is working with our customers directly as a Consultant. In Call Design we all do what we enjoy doing, it is one of the founding principles of the company that we can have fun in our jobs.

Director Brett Redman

I’ve been playing in Contact Centres since they were called Call Centres back in the mid 1980’s, and still enjoy the industry! I’ve watched it grow and change from ACD’s to IVR’s with DTMF and then Speech Recognition. I’ve seen the introduction of CTI and multimedia and VOIP and SIP and so many other things I can barely list them… however the one thing that hasn’t changed in all that time is that, done well, a contact centre is about helping people, and I like to help people.

Director Sean Mather

“….I have been working in and around contact centres for over 20 years. I have been fortunate to be involved with our own industry association in the ATA since 2001 including serving on the ATA’s Board of Directors since 2003. It doesn’t seem to matter whether I am judging awards in Singapore, hosting a Victorian Government trade mission to the US or visiting contact centres within Australia I am continually inspired by the energy and enthusiasm within our industry.

I have a passion for helping businesses gain efficiencies across their contact centres. I enjoy understanding how a process can be engineered to deliver better and more efficient outcomes by steering customers between the benefits of reengineering business process and adopting new technology. The marriage between the two can deliver great solution. At Call Design I have found a company that understands why this is so important to our customers, our staff and our future.“

Global Implementation Manager Nimesh Dhanak

I started working in the call centre space back in 1999 with TCS in the UK as a technical specialist for their Workforce Management product set. This has led to an in-depth understanding and interest in Performance Management applications and this, coupled with a fundamental belief in customer satisfaction, has made for a very rewarding career. In September 2004 I decided to leave London and head ‘downunder’ to a consulting role with Call Design in Australia – I have the good fortune to be doing a job that I love with one of the highest calibre teams in the industry.

As the Global Implementation Manager for Call Design I have found that my success is not simply reliant on technical know-how but also on a whole of business and education focus.

Marketing Product Manager Claire Nelson

I have been working in and around It & T for around 10 years and like most people with a passion for technology I would consider myself a bit of a nerd. Starting out years ago as a dodgy programmer in C++ I quickly realised that the force was not with me and I had best look to other area's. From there I moved into Channel and Product management and haven't looked back since. I was incredibly fortunate to join the team at Call Design in early 2008 working with a group of people that I truly admire and consider my family. There is a uniqueness to the Call Design business and the Call Design team that makes this business extraodinary and means that I enjoy getting up for work every day.

Country Manager Philippines Jamie Sese

I have worked in the call centre industry for the last 10 years and loved every second of it. When I first started working in Workforce Management roles, call centres were about being faster, better and cheaper. As the landscape changed and the focus moved to customer satisfaction and loyalty, my roles have required that I have ingenuity; to think ahead of the curve and outside of the box in building efficiencies around performance optimization, not just the Workforce Management metrics.

As the Country Manager for Call Design Philippines I head up the branch operations in our Manila office, a great job in the country of my heritage. Working with local BPO’s and support centres and helping them to perform at their peak through developing creative solutions and services, has been a highlight of my career to date.