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Manila, Philippines -- Call Design recently announced a multi-million dollar deal with Transcom to deliver a hosted workforce management solution that will help reduce costs, improve productivity and increase service quality.
Manila, Philippines -- Call Design recently announced a multi-million dollar deal with Transcom to deliver a hosted workforce management solution that will help reduce costs, improve productivity and increase service quality.
New BPO in the Philippines to Implement Seamless Customer Service™ and Leverage Ask an Expert Capabilities to Support Customers’ Contact Center Operations
Australian IT solutions provider Call Design has set up shop in Manila, aiming to establish the metro as one of the operations hub that will drive its global operations, officials announced Tuesday.
Read more: Call Design Eyes Manila Hub to Drive Global Growth
PRIOR to the establishment of its Makati office in the fourth quarter last year, Australian contact center solution specialist Call Design Pty. Ltd has started bolder cost-efficient strategies to create a niche in the local business process outsourcing (BPO) industry.
Read more: Call Design Anticipates New Business from Outsourcers
Call Design, a leading global Contact Centre technology specialist, has announced a multi-million dollar deal with Transcom, a global outsourced services provider, to deliver a hosted workforce management solution that will help reduce costs, improve productivity and increase service quality.
Call Design specializes in contact center technologies and announced a deal with local outsourcing firm Transcom, currently employing some 4,000 workers in Manila and Bacolod (Negros Occidental province).
Miles Stanton, managing director of Call Design, said the company decided on the Philippines given the positive growth in the local business process outsourcing (BPO) industry.