Call Design Anticipates New Business from Outsourcers

By Louise M. Francisco, August 24, 2009 Monday

PRIOR to the establishment of its Makati office in the fourth quarter last year, Australian contact center solution specialist Call Design Pty. Ltd has started bolder cost-efficient strategies to create a niche in the local business process outsourcing (BPO) industry.

The company has recently cashed in on a contract to provide hosted workforce management solution for Transcom, the largest outsourced call center provider in Europe with 4,000 employees in Manila and Bacolod.

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