Call Design Eyes Manila Hub to Drive Global Growth

By JM Tuazon, August 19, 2009 – Wednesday

Australian IT solutions provider Call Design has set up shop in Manila, aiming to establish the metro as one of the operations hub that will drive its global operations, officials announced Tuesday.

Miles Stanton, managing director of Call Design, touted Manila as an ideal services hub for the company for its “high quality labor force who are intelligent and speaks good English”—an ideal mix for BPO servicing, which is Call Design’s target market.

“What we’re really doing here is establishing a Center of Excellence for workforce management,” Stanton said. “We will enable the transfer of knowledge from our home base in Australia to the Philippines.”

Stanton added that they are bringing their brand of business-focused outcomes to the country, seeing to attract large BPOs to invest in the Philippines and adding value to the domestic market.
One of its recent domestic wins, a multimillion-peso workforce management solution deal with global BPO firm Transcom, proves Call Design’s expertise in workforce management, Stanton claims. The deal, which utilizes a pay-as-you-use model that offers scalability, is the first for Transcom.

Original Link - http://computerworld.com.ph/call-design-eyes-manila-hub-to-drive-global-growth/