Transcom Inks Major Contract With Call Design

August 25, 2009 – Tuesday

Manila, Philippines -- Call Design recently announced a multi-million dollar deal with Transcom to deliver a hosted workforce management solution that will help reduce costs, improve productivity and increase service quality.

Partnering with Aspect Software, a leading unified communications (UC) solutions provider, Call Design will implement Aspect’s Productive Workforce for Aspect eWorkforce Management to efficiently schedule Transcom’s large pool of agents and back office employees to improve productivity, overall employee satisfaction as well as increase customer satisfaction for their domestic and offshore contact centre customers.

The company is using Call Design’s Hosted Workforce Management solution to provide its contact centre managers and agents with the insight, tools and processes to adopt a continuous improvement culture. The solution will support its customers’ sales, customer service, technical support and collections business process outsourcing operations. Transcom has 17 sites in North America and Asia, serving customers across most industries, including telecommunications, financial services, retail and fast moving consumer goods. The contact centre, which operates 24x7, also provides multiple language support for its customers in Asia Pacific, North America and Europe.

Original Link - http://www.hardwarezone.com.ph/news/view.php?id=14422&cid=8