Alcatel Lucent Technologies
Alcatel-Lucent OmniTouch Call Center Office
The Alcatel-Lucent OmniTouch Call Center Office is an integrated call center solution which is specifically designed to meet the needs of small and medium businesses. This professional solution targets not only small voice-oriented call centers, but also businesses with specific welcome needs. Simple, complete and flexible, the OmniTouch Call Center Office opens the door to new opportunities for revenue generation.
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Alcatel-Lucent OmniTouch Contact Center Premium Edition
The award-winning Alcatel-Lucent OmniTouch Contact Center Premium Edition is designed for contact centers with 30 to 150 agents. Contact centers of this size do not always have the luxury of large and available IT departments to rely upon. That is why we are stressing the importance of operational efficiency; indeed, this new product was conceived to be immediately and intuitively operated by the contact center staff, namely managers, supervisors and agents. Alcatel-Lucent's latest contact center.
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Alcatel-Lucent OmniTouch Contact Center Standard Edition
This is the ideal solution for companies with contacts centers that are mainly driven by voice interactions, and which address all installations, from small to large capacities. Alcatel-Lucent OmniTouch CC Standard Edition offers an embedded solution with the Alcatel-Lucent OmniPCX Enterprise, where the contact center capabilities, such as Supervision and Distribution, are managed within the call server.
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Genesys Suite 7
The Genesys Real-time Customer Interaction Suite offers the broadest suite of products for helping you turn customer frustration into first-class customer satisfaction. Suite 7 features powerful voice self-service, assisted-service for every communication channel, flexible integration options and management insight systems -- all linked on the most open platform to deliver exceptional contact center and customer service capabilities. Genesys' Real-Time Interaction Suite acts as the central control
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Call Design has built its reputation around the conception and design of unique, low risk solutions to new or existing problems.
Call Design believes that new technology implementations are unsuccessful most often not because they fail to meet technology design standards, but more because they are not fully accepted by users, by IT and/or by management as the best possible solution for all three groups. Call Design bases its Concept Realisation process around providing all these groups total visibility and ownership to the solution as the concept evolves.
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