Our Evolution
Call Design evolved from IBM's Call Centre Solutions Group, latterly known as IBM Corepoint. This was a core group of professionals that came together at IBM, where they specialised in the design, delivery and ongoing support of solutions for small to very large corporate call centre clients.
Call Design was formed in 1999 and with IBM's encouragement,secured supply and support contracts with IBM Corepoint's former customers.
Call Design has augmented its core IBM skills base with personnel hires from other call centre suppliers, specifically Aspect and Genesys. Additionally, Call Design has significantly increased its product range and its services expertise to offer a far broader array of products than just the IBM range of products. It now boasts the widest and best accepted range of products available in Asia Pacific.
Our Mission
To use our experience and dedication to excellence to help our customers deliver world class customer service
Our Vision
Together we grow through our customer's success
Our Values
At Call Design, we're extremely proud of our history of success. At the same time, we know that our success relies on the way we work with our customers and each other. While business results are important, the behaviours we demonstrate to achieve these results are equally important to who we are as a company.
Our customers trust us to provide them with flexible, reliable, top quality services that enable them to overcome challenges and be successful. To ensure we consistently live up to their expectations, we foster a motivated, high-integrity work environment based on a strong set of corporate Values. These Values empower our employees to provide superior service.
Teamwork.Trust and Commitment. Creativity. Change. Our Values are the basis of our corporate culture. They guide the decision making of individual employees. They represent a call to action for our people. We hold ourselves and each other accountable to our Values every day. In all of our interactions.
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