Managed Services
To compliment Call Design's expertise with the provision, design, implementation and support of its products, many of Call Design's customers also request that it offers some form of Systems or Service Management.
Managed services are rapidly replacing traditional Call Centre information technology (IT) management tools and mega-outsourcing arrangements because they provide a more cost-effective method of managing and protecting Call Centre systems and applications. Call Design will Host your Workforce Management Infrastructure, Licensing, Applications and Data, manage all updates, licensing, additions and upgrades via our own servers hosted in our Tier 1 Data centre.
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Green Consulting
Call Design have commissioned a leading expert in Sustainable practices to assist us in the delivery
of this new service. Call Design will provide a service where we will advise Contact Centres on how to implement measures to reduce greenhouse gas emissions
ahead of the Carbon Pollution Reduction Scheme set to come into force in the next 3 years. This offers our customers the benefit not only of 'sound' business practices, such as building efficiency, minimising waste and maximising resources but also in assisting to save our planet.
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Training
Call Design believes that education and training are critical to the success of any contact centre. We are committed to meeting your training and ongoing educational requirements by offering a wide range of training and consultative services that can be delivered in whatever medium fits your needs.
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System Support
Call Design currently supports national and mission critical technology platforms for some of Australia's largest companies. Additionally Call Design supports sites in New Zealand and Asia. Its 24/7 capability includes a fail safe escalation process that ensures all fault calls are attended to by an expert almost as soon as they are identified.
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Delivering Your Project - Project Management
Call Design's Project Management skills are regularly sought after by large organisations keen to obtain independent project leadership. Call Design's IBM-trained Project Managers are recognised as having the required skills to lead these often complex, multi-technology roll-outs.
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Consulting
The Call Design Consulting offerings are based around three key focus areas, Technology Adoption, Business Optimisation and Business and Technology Review. In this manner Call Design Consulting can assist contact centres to gain the most from technology.
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