Call Design is a major provider of WFM solutions in Australia and Asia Pacific, providing the market leading Aspect eWorkforce Management solution. (eWFM)
- Aspect eWFM is the most widely used work force planning solution around the world
- Call Design has the most experienced WFM team available in Asia Pacific
- A training team with many years dedicated experience on Aspect eWFM
- Several staff trained in implementation, troubleshooting and help desk functions
- Call Design has developed eWFM sites in the Singapore, Malaysia, Thailand, Hong Kong, Japan, India, Philippines, New Zealand and Australia.
Quality Management
etalk is the worlds leading provider of enterprise-class contact centre performance solutions. Headquartered in Irving, Texas, etalk pioneered the idea of quality monitoring. etalk solutions are deployed in over 1,000 contact centres in 40 nations.
In Australia and New Zealand, etalk partners with Call Design to lead its new initiative into this region, due to Call Design's acknowledged integration skills across the contact centre technology layer.
The etalk Performance IMPACT solutions not only offer exceptional individual functionality but can also be combined to provide all the components necessary to create a seamless performance improvement process. This process recognises that achieving better performance goes beyond the field of quality monitoring, logging and measurement alone, and must bring together many other key activities.
The ATA is the peak industry body for the call centre industry in Australia. It is a not for profit organisation whose primary role is to promote the growth and professionalism of the Asia Pacific Call Centre Industry. The ATA provides a forum that facilitates the exchange of ideas, experiences, solutions, and enables call centre professionals to interact and network with their peers and industry leaders at local, national and international functions.
Alcatel-Lucent is a global telecommunications corporation, headquartered in Paris, France. It provides telecommunications solutions to service providers, enterprises and governments around the world, enabling these customers to deliver voice, data and video services. The company focuses on fixed, mobile, and converged broadband networking hardware, IP technologies, software, and services. It leverages the technical and scientific expertise of Bell Labs, one of the largest innovation and R&D houses in the communications industry. Alcatel-Lucent has operations in more than 130 countries. Alcatel acquired Genesys in January 2000, as part of its strategy to provide the solutions that improve contact centre operations and customer service.
Auraya's mission is to be a global leader in the delivery of multi-factor voice authentication services for enhanced identity authentication, management and security.
Founded by Dr. Clive Summerfield, a pioneer in speech technology research, development and deployment, Auraya combines Clive's technology expertise with his commercial experience.
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