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Feature Products

  • IVR – Speech Self Service

    Companies' DTMF based Interactive Voice Response (IVR) applications are being worked harder and harder. Even with the best interface designs in place, customers are still abandoning calls before completion. Call Design has many years of experience in providing Speech based IVR systems for its customers, including major Australian Banks.

     

  • Workforce Management Solutions

    Hosted Workforce Management Solution

    Software as a Service is now a key part of the Call Design service offering - Our world class Hosted Aspect Workforce Management solution is offered on a per agent, per day basis.

    More Information on Hosted systems