Call Routing Solutions

ACD – Automated Call Distribution

In the field of telephony an Automatic Call Distributor (ACD), also known as Automated Call Distribution, is a device or system that distributes incoming calls to a specific group of terminals used by agents. It is often enhanced with a computer telephony integration (CTI) system to add a business intelligence layer to the call routing engine.

Routing incoming calls is the task of the ACD system. ACD systems are typically found in offices that handle large volumes of incoming phone calls from callers who have no need to speak with a specific individual but who require assistance from any of multiple persons.

Call Design has access to the industry’s leading ACD and PABX call routing solutions – from Omni Genesys through to Aspect Software’s Unified IP solution. Without doubt Call Design has the most robust and technically capable call routing solutions available in today’s market.