Products ACD Alcatel-Lucent / OmniGenesys
Alcatel Lucent OmniGenesys
Alcatel-Lucent OmniGenesys Contact Centre
Using the technology of Omni Genesys and add the additional capability of Alcatel-Lucent’s long history of success in telephony infrastructure and you have a world class solution capable of delivering a solid world class delivery model on a reliable platform.
Alcatel-Lucent OmniGenesys Contact Centre is the intelligent combination of Genesys' industry-leading contact center software and the Alcatel-Lucent OmniPCX Enterprise platform, linked by Alcatel-Lucent’s RSI (Routing Services Intelligence) software layer. It's the ideal solution for enterprises seeking to improve their interactions with customers by setting up advanced routing capabilities to route calls to the most appropriate agent.
This Alcatel-Lucent suite handles all aspects of contact centre activity, from voice call distribution to full multimedia routing, workforce optimization and voice portal capabilities, providing the operational excellence required by enterprises.
OmniGenesys G Suite |
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Designed for large enterprises, is the world's leading solution for enterprise contact centers. |
OmniGenesys G Express |
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A packaged solution designed for a maximum of 75 (150) agents, features an easy installation process. |