Unified IP – ACD

Automatic Call Distribution and Call Management Products

Aspect ACD solutions are based on nearly two decades of industry leadership in contact centre applications. From the company's beginnings in 1985, Aspect has developed and sold the most advanced contact centre solutions available to large companies in every major industry around the world. This experience in meeting the business requirements of this broad and diverse customer base has led to the most complete range of PSTN, hybrid, and IP call centre products available today.

Unified Communications (UC) application

Seamless Customer Service™ is a unified communications (UC) application for the contact center that delivers the tools needed for comprehensive call response, including coordinated self-service/live service and integrated assistance to improve first call resolution and enhance the overall customer experience.

Seamless Customer Service enables you to:

• Reduce costs and complexity by eliminating computer telephony integration (CTI) expenses
• Improve customer satisfaction by enhancing the experience from self-service to assisted service
• Increase first call resolution rates through data-directed routing and expert agent accessibility
• Enhance competitive distinction and brand recognition by orchestrating a desirable customer experience

Aspect ACD

Contact Call Design to discuss the best Aspect ACD option for your business