Feature Product
Workforce Management Solutions
Hosted Workforce Management Solution
Software as a Service is now a key part of the Call Design service offering - Our world class Hosted Aspect Workforce Management solution is offered on a per agent, per day basis.
More Information on Hosted systems
Products Feature Products
Feature Products
Speech Self Service Solutions.
Call Design believes that new technology implementations are unsuccessful most often not because they fail to meet technology design standards, but more because they are not fully accepted by users, by IT and/or by management as the best possible solution for all three groups. Call Design bases its Concept Realisation process around providing all these groups total visibility and ownership to the solution as the concept evolves.
IVR – Speech Self Service
Companies' DTMF based Interactive Voice Response (IVR) applications are being worked harder and harder. Even with the best interface designs in place, customers are still abandoning calls before completion. Call Design has many years of experience in providing Speech based IVR systems for its customers, including major Australian Banks.
Workforce Management Solutions
Hosted Workforce Management Solution
Software as a Service is now a key part of the Call Design service offering - Our world class Hosted Aspect Workforce Management solution is offered on a per agent, per day basis.
More Information on Hosted systems