Feature Product

IVR – Speech Self Service

Companies' DTMF based Interactive Voice Response (IVR) applications are being worked harder and harder. Even with the best interface designs in place, customers are still abandoning calls before completion.

Read more... IVR – Speech Self Service  
Call Design Products Feature Products

Feature Products

Speech Self Service Solutions.

Call Design believes that new technology implementations are unsuccessful most often not because they fail to meet technology design standards, but more because they are not fully accepted by users, by IT and/or by management as the best possible solution for all three groups. Call Design bases its Concept Realisation process around providing all these groups total visibility and ownership to the solution as the concept evolves.  

IVR – Speech Self Service

Companies' DTMF based Interactive Voice Response (IVR) applications are being worked harder and harder. Even with the best interface designs in place, customers are still abandoning calls before completion.

Read more: IVR – Speech Self Service

   

Workforce Management Solutions

Hosted Workforce Management Solution

Software as a Service is now a key part of the Call Design service offering - Our world class Hosted Aspect Workforce Management solution is offered on a per agent, per day basis.


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