Framework – VXML Based IVR Systems

Custom Integration

VoiceXML (VXML) is the W3C's standard XML format for specifying interactive voice dialogues between a human and a computer. It allows voice applications to be developed and deployed in an analogous way to HTML for visual applications. Just as HTML documents are interpreted by a visual web browser, VoiceXML documents are interpreted by a voice browser. A common architecture is to deploy banks of voice browsers attached to the Public Switched Telephone Network (PSTN) to allow users to interact with voice applications over the telephone.

Call Design has many years of experience in developing IVR applications using both proprietary tools and VoiceXML development tools. Call Designs large repository of knowledge and experience allows it to develop innovative and robust systems that support mission critical  applications used by millions of people every year.