Hosted ACD Solution

Hosted ACD services can be provided to virtually any size organisation by Call Design. Automatic call distribution (ACD) phone systems and hosted ACD phone services are supplied to commercial organisations and government entities who wish to have calls answered using the latest phone technology.

Call Design provides call processing phone services from a secure data centre and distributes them to work-from-home employees or remote agents. Phone support representatives no longer need to work at one centrally located contact centre.

A typical ACD phone service will process incoming phone calls on a first come / first serve basis. However, intelligent hosted ACD services such as those provided by Call Design. can analyse each incoming call based upon caller identification, dialled number, time of day, and other user defined guidelines established in an IVR (Interactive Voice Response) program. This ACD hosting service employs IVR technology to route calls however a business or organisation requires these calls to be processed.