Hosted Workforce Management Solution

Modern contact centres are tossing aside their spreadsheets in favour of more flexible, feature-rich, hosted tools suited to the dynamic nature of contact centres. During the last decade, contact centre technology providers have made significant advances that can boost operational efficiency and effectiveness by giving managers more control over their constantly changing environment. Now, hosted workforce management (WFM) products that are integrated with the contact-handling system and retain knowledge about the frontline staff, facilitate real-time communications between managers and frontline agents and improve tracking of real-time schedule adherence, while reducing the complexity and associated costs.

Call Design’s Hosted Workforce Management Solution is a best of breed workforce management solution that combines Aspect Software’s world class workforce management solution with Call Designs market led consultancy, integration, maintenance and professional service skills.

Call Design has developed an option where it hosts all of the Aspect eWorkforce Management™ software on its own servers. Access is provided via an internet browser in exactly the same way as it would if the software was located in the call centres data centre

Functionally the product looks, feels and acts the same as a localised product would.