Products Quality Management Autonomy
Autonomy – Contact Centre Performance Solution
Quality Monitoring
Worlds leading provider of enterprise-class Contact Centre performance solutions. Headquartered in Irving, Texas, etalk pioneered the idea of quality monitoring. etalk solutions are deployed in over 1,000 contact centres in 40 nations. In Australia and New Zealand, etalk partners with Call Design to lead its new initiative into this region, due to Call Design’s acknowledged integration skills across the Contact Centre technology layer.
Product Overview
The etalk Performance IMPACT solutions not only offer exceptional individual functionality but can also be combined to provide all the components necessary to create a seamless performance improvement process. This process recognises that achieving better performance goes beyond the field of quality monitoring, logging and measurement alone, and must bring together many other key activities.
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Designed for large enterprises, is the world's leading solution for enterprise contact centers. |
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Designed for large enterprises, is the world's leading solution for enterprise contact centers. |
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Designed for large enterprises, is the world's leading solution for enterprise contact centers. |
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Designed for large enterprises, is the world's leading solution for enterprise contact centers. |