Aspect Unified Communications

Contact Centre Presence Management

Aspect’s software-powered UC applications are delivered on a Microsoft .Net Web services platform that consolidates all customer contact and workforce optimisation capabilities for the contact center into a single, IT-ready standards-based software solution. 

These directly address the challenges and expense associated with the previous generation of proprietary, siloed and hardware-intensive computer telephony integration (CTI) architectures by:

• Aligning with today’s enterprise architectures and technologies
• Using session initiation protocol (SIP) to provide standards-based capabilities
• Offering a well-understood management environment
• Creating reliability and redundancy
• Supporting single- or multi-tenant deployments

Aspect® Unified IP™ and PerformanceEdge® were built specifically to address the needs of IT by taking advantage of technology standards like session initiation protocol (SIP), XML and JDBC; virtualization technologies like VMware; and well-known development environments like SOAP SDKs. Integrations into standard IT management environments like LDAP/active directory and WMI provide multiple deployment options – such as premise-based or software as a service (SaaS) – all while delivering highly scaleable and reliable performance.