Voice Authentication Solutions

Voice Biometrics

The use of voice technology in the contact centre environment has been part of the make up of customer service for a number of years now. Voice is a part of any customer service strategy, providing fast, efficient access to the right information for the customer. The next evolution is clear: voice authentication.

This technology goes beyond computer-generated commands and recognition of spoken passwords. Voice Biometrics is the recognition of an individual’s voice: the tone and speech pattern that’s unique to each individual. Voice Biometrics then becomes an individual’s voiceprint.