“Technologies and approaches in the contact centre industry come and go, but one fundamental must always stay the same: a contact centre is about helping people, and we like to help people.”
Call Design has implemented performance based consultancies around adherence and preference based scheduling to deliver real business outcomes in many different countries. The consulting practice is built upon two key foundations of the Call Design business:
"Technology" is the primary foundation. Technology is the enabler to good business process and is the key to unlocking realistic performance improvements and business benefits. Call Design is the market leader in delivering contact centre technology focused on business outcomes.
"Service Delivery" the second foundation brings together excellence in functional process, the requirements of a business and the understanding of industry practice to ensure a consistent and effective solution delivering true and measureable benefits across the enterprise. Call Design has long been known for linking all these facets together to deliver innovative solutions focused on the customers need.
Our Consultants
The Call Design Consulting team is comprised of a team of industry gurus with over 100 years combined experience in Contact Centres both from an operational perspective and a technology perspective. With a broad cross business focus, our team understands the importance of stakeholder engagement across all levels of the business rather than just individual departments or people. Our history of success is solely due to the people and solid process that we bring to each engagement.
- Peter Salmon – Managing Consultant
- Brett Redman – Managing Consultant
- Sean Mather – Managing Consultant
- Imogen Goff – Senior Workforce Optimisation Consultant
- Julie-Anne Hazlett – Senior Workforce Optimisation Consultant
- David Woolford – Senior Workforce Optimisation Consultant
- Maxine Gould – Senior Workforce Optimisation Consultant
- Michel Niere- Business Consultant