Contact Centre Training Services
Long term Contact Centre education
Contact Centre training is changing. It’s becoming more sophisticated as better tools come into the environment. It’s also becoming more long-term, stretching out beyond the initial hire into the realms of coaching, refresher courses, mentoring, spot e-learning and other innovations. Call Design’s education team are there at the forefront delivering thought process leaders and facilitating both conferences and regular seminars and training across the region to enable education and knowledge sharing. From day 1 through to year 10 and beyond Call Design has an education solution to enable your team to perform at their peek. Our bookstore offers listed titles from the Call Center School aimed at everyone from CSR level all the way through to senior managers.
Our Philosophy
All training must be practical, relevant and up-to-date, using high calibre instructors who present interesting, stimulating and thought-provoking subjects in innovative ways.
- As much learning as possible must be portrayed through hands-on practical work in conjunction with classroom-based theory.
- We are committed to a high instructor-to-delegate ratio throughout. We feel the more personal the training, the more effective the message.
- We believe in providing the same high quality service for all our customers, regardless of a client’s size or available budget.
Our Team
Call Design’s education team is comprised of a team of industry leading educators. With courses offered across the Asia Pacific region the team at Call Design can deliver sales and service organisations with a set of coaching and training content and process-related best practices.
Our Call Centre Training Courses
With a variety of Call Centre Training courses designed for everyone from CSR level all the way through to senior managers Call Design has the appropriate course for our customers requirements.
- Workforce Management Courses
- ACD Training Courses
- Quality Management Training Courses
- CSR Training Courses
- Team Leader Training Courses
- Management Training Courses
Our Partners in Education
Global Partnerships with the likes of The Call Center School and the Society of Workforce Planning Professionals has enabled Call Design to keep our education division both vendor neutral and has given it the ability to offer widely recognised certification. We recognise the importance of aligning ourselves with today’s industry leaders to deliver training that relevant and of the highest calibre.