Whilst strictly the NDB scheme applies to data breaches involving personal information that is likely to result in serious harm, we take the position that we are not always in a position to assess the harm that disclosure of our customer’s or staff information could cause. Our customers store agent information that could be considered under an NDB classification on their own or our Hosted platforms, so rather than limiting our thinking, we classify all Customer information as confidential in our Board Policies and our employment agreements and protect and manage this equally. 

Call Design and our customers system data is accessible from more locations, on more devices and through more platforms than ever before. The protection of information in our care requires all employees to take their responsibility very seriously to ensure that business, commercial and individuals personal information is secure through our use of Call Design systems and practices. Prevention, of course, is better than cure. good security hygiene is unescapably important to each of us personally and professionally.

The following link provides more government background information. https://www.oaic.gov.au/privacy-law/privacy-act/notifiable-data-breaches-scheme/

Peter Salmon
Call Design Director