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Worldwide Debut of Aspect Via

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iSelect, Call Design, and Aspect are excited and proud to announce the worldwide debut of Aspect Via. Yesterday afternoon (28 March 2017 at 1:11pm AEDT) iSelect agents received the first production phone calls onto the new Via platform. The plan now is to ramp up the traffic over the next few months to completely replace […]

Call Design announces a new relationship with BOS

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BOS Global Holdings, A public company listed on the AIM Stock exchange in London, has this week announced its intention to make a significant investment in Call Design, a propriety limited company in Australia. Call Design Managing Director (APAC) Sean Mather believes this is a very exciting announcement for both companies and enhances Call Design’s […]

How you can become a Workforce Leader

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Contact centre agents have a profound impact on customer experience which means that WFO programs in the contact centre that improve agency efficiency and productivity can have a significant impact on a company’s overall service delivery and customer satisfaction levels. The following infographic provides inspiration for all wish to become workforce leaders.