Our Competitive Edge service offers a careful balance of technology, operational excellence and consulting support – all tailored to meet your unique business needs.

When you get People, Process and Technology in balance you get superior service and content staff.

What is Competitive Edge?

Our exciting new product Competitive Edge provides Australian companies with superior workforce optimisation that works for them.

What we are offering is workforce optimisation as a service. Our expert teams can be implemented into your business processes so that you are seeing results from day one. This means that businesses can bypass acquiring the knowledge, staff and software for themselves and instead work directly with our existing expertise to achieve results faster.

Competitive Edge can tackle the issues which most impact your business. Be that high workloads, managing schedules or addressing stress , access to experience and expertise can help wherever you need it at a level previously unaffordable.

What are the benefits of Competitive Edge?

Is your organisation growing? Are you experiencing staff attrition and knowledge loss within your customer contact area?

We can put the right people in the right place at the right time with the best skills. We also help you to retain staff and essential knowledge while also reducing costs. With our teams on hand whenever you need them, you can avoid buying expensive software which require in depth knowledge and regular updates.

The benefits are numerous:

Increase staff retention

Acquire a higher level of expertise and experience

Provide a superior customer experience

Improve technology

Save money
(25% average saving)

Save time

Access on-tap support

How can Call Design give you a Competitive Edge?

The Competitive Edge service quite simply allows companies that would normally be unable to access the level of experience to compete with larger or more mature corporations. We replace years of necessary upskilling and software purchases to deliver you immediate value in the marketplace.

Since 1999, we’ve worked hard to build strong and trusted relationships with our clients. We continue to deliver outstanding business results and workforce optimisation. Our expert team has a focus on approachability, and we work tirelessly to ensure that any new solution adopted through Call Design moulds perfectly into your business culture.

Have a chat with us to see how we can exclusively tailor this product around your operating structure and IT capabilities. This ensures we achieve the highest possible outcomes.

No risk test

To make the transition to Competitive Edge even easier, we offer a no obligation, no cost audit of your current operations. This includes providing improvement recommendations and an outline of how we can bring a competitive edge to your business.

What are you waiting for ?

Contact us today to find out more or to arrange a no obligation, no cost audit.


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