Competitive Edge is a careful balance of technology, operational excellence and consulting support – all tailored to meet your unique needs.

Reduce workloads, manage schedules, address stress and access experience and expertise at a level previously unaffordable.

When you get People, Process and Technology in balance you get superior service and content staff.

The benefits on offer

Is your organisation growing but also experiencing staff attrition and knowledge loss within your customer contact area?

We can put the right people in the right place at the right time with the right skills while reducing costs but retaining staff and knowledge.

The benefits are numerous –

Increase staff retention

Acquire a higher level of expertise and experience

Provide a superior customer experience

Improve technology

Save money
(25% average saving)

Save time

Access on-tap support

How Call Design can give you a Competitive Edge

Let’s chat to see how we can exclusively tailor this product around your operating structure and IT capabilities. This ensures we achieve the highest possible outcomes.

Since 1999, we’ve worked hard to build strong and trusted relationships with our clients.

Our expert team has a focus on approachability, and we work tirelessly to ensure that any new solution adopted through Call Design moulds perfectly into your business culture.

No risk test

We offer a no obligation, no cost audit of your current operations. This includes providing improvement recommendations and an outline of how we can bring a competitive edge to your business.

What are you waiting for ?

Contact us today to find out more or to arrange a no obligation, no cost audit.

Please add me to your mailing list to receive future Call Design updates.