Creating a situation that can stand the test of time

Our method ensures that sourcing initiatives progress through relevant stages of readiness and that at each stage the appropriate information informs the decisions. We ensure the trace-ability of ‘Purpose to Benefit’ and ‘Concept to Performance’. This systematically reduces critical uncertainties to arrive at the right outcome with clear business benefits.

From Concept To Implementation, The Path is Clearly Defined

Technology is sourced based on your defined requirements and we work with you to ensure these are clearly understood.

TECHNOLOGY IS ALL IN THE PLAN

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Call Design Technology Sourcing Method

Call Design’s technology sourcing methodology measures 4 crucial elements for your contact centre.

  • Benefit – What benefit does the technology provide? We ensure that the sourced technology provides a benefit to your business long before implementation.
  • Purpose – What purpose will the technology serve? What are the desired outcomes? How does the technology fit into the big picture?
  • Concept – How does the technology work? Is it user-friendly and adaptable to your changing workplace?
  • Performance – How does it perform? Is it measurable? We choose technology based on your outlined standards of performance and success.

SO WHAT ARE YOU WAITING FOR?

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