Consulting

Meeting your requirements: Call Design’s customised courses

Published 13th December, 2018

Is there something not quite right in your contact centre, but you can’t quite pin down what? Call Design’s customised contact centre courses can help.

Read More

Retaining staff: A guide for contact centre managers

Published 16th November, 2018

Attrition among contact centre staff is an ongoing problem for managers, but what can you do about it? Here are a few ideas.

Read More

According to Customers, Aspect Workforce Management Leads the Pack

Published 14th November, 2018

November 13, 2018 Shelley Hofman Workforce Management, Workforce Optimization The G2 Crowd results are in: Aspect has the highest customer satisfaction rating of all leading WFM solutions. The growth and popularity of crowd-sourced customer review and recommendations sites such as…

Read More

Workforce Management as we know it is changing

Published 19th October, 2018

As life becomes more complex, workforce management is changing. Discover three important truths about modern WFM.

Read More

How can you better engage your team?

Published 18th April, 2018

When your employees are engaged, your business is in a position to thrive – it’s as simple as that. Research shows us that organisations with high levels of engagement outperform companies with lower levels of engagement. How can managers ensure their agents are motivated at work?

Read More

How can you better promote accountability in your contact centre?

Published 22nd March, 2018

Accountability is the backbone of quality customer service. When your call centre agents take ownership for their work they provide higher quality interactions with their customer base. But how can leaders promote accountability within their organisation. This article will give you some actionable tips. 

Read More