Employee Engagement

How to motivate employees with non monetary incentives

Published 1st March, 2019

All work and no play makes Jack a dull boy. But why not combine the two? Gamification, among other measures, can greatly improve motivation among your agents.

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Business growth and high staff turnover: what to do about it

Published 7th February, 2019

A high turnover can be a major thorn in the side for business growth. Let’s have a look at why it happens, and what you do about it.

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Retaining staff: A guide for contact centre managers

Published 16th November, 2018

Attrition among contact centre staff is an ongoing problem for managers, but what can you do about it? Here are a few ideas.

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Absence management: Methods for reducing worker absenteeism

Published 6th November, 2018

Absenteeism is a problem in Australia, and could be costing your business. To solve this issue, try these absence management best practices.

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How good software can help with your staff management needs

Published 15th October, 2018

Looking for ways to improve your staff management? Great software can centralise your all-important company data, saving you time and keeping standards high.

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