All work and no play makes Jack a dull boy. But why not combine the two? Gamification, among other measures, can greatly improve motivation among your agents.
A high turnover can be a major thorn in the side for business growth. Let’s have a look at why it happens, and what you do about it.
Attrition among contact centre staff is an ongoing problem for managers, but what can you do about it? Here are a few ideas.
Absenteeism is a problem in Australia, and could be costing your business. To solve this issue, try these absence management best practices.
Looking for ways to improve your staff management? Great software can centralise your all-important company data, saving you time and keeping standards high.