Empower

How to motivate employees with non monetary incentives

Published 1st March, 2019

All work and no play makes Jack a dull boy. But why not combine the two? Gamification, among other measures, can greatly improve motivation among your agents.

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What’s next? Future proofing your contact centre

Published 20th December, 2018

With consumer habits – and the technologies that facilitate them – constantly changing, contact centre managers need to always have an eye on future trends.

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Inbound vs. outbound contact centre channels

Published 5th December, 2018

The lines between inbound and outbound contact centres have blurred, and more channels are available than ever before. So what channels should your agents use?

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Aspect Software Named #1 Workforce Management Market Share Leader in North America by Pelorus Associates

Published 14th November, 2018

Date: 11/13/2018, Phoenix, Arizona Aspect retains top spot in North America in Pelorus Associates’ Workforce Management (WFM) rankings for the 12th consecutive year Aspect recognized for a reputation of delivering excellent customer care, most complete contact centre portfolio in the…

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According to Customers, Aspect Workforce Management Leads the Pack

Published 14th November, 2018

November 13, 2018 Shelley Hofman Workforce Management, Workforce Optimization The G2 Crowd results are in: Aspect has the highest customer satisfaction rating of all leading WFM solutions. The growth and popularity of crowd-sourced customer review and recommendations sites such as…

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Absence management: Methods for reducing worker absenteeism

Published 6th November, 2018

Absenteeism is a problem in Australia, and could be costing your business. To solve this issue, try these absence management best practices.

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How good software can help with your staff management needs

Published 15th October, 2018

Looking for ways to improve your staff management? Great software can centralise your all-important company data, saving you time and keeping standards high.

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