News

Call Design Australia Accelerates Growth Through New Partnership with Datagamz

Published 2nd December, 2019

Datagamz Partnership Increases Agent Engagement via Interactive Games Australia–December 2, 2019: Call Design, an international workforce optimisation solutions company, has today announced a strategic partnership with Datagamz, a gamification solutions provider in the contact centre industry that provides invaluable data…

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Position Vacant: Aspect Telephony Systems Engineer

Published 19th November, 2019

The Role The Aspect Telephony systems engineer is responsible for the installation, upgrading, testing of telephony products into customer environments and Call Design cloud environments in a timely manner to ensure a high standard of customer service. The role will…

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3 Ways to Drive Agent Engagement in a Contact Centre

Published 31st October, 2019

If you know anything about contact centres, then you know that it can be hit or miss when it comes to how interested (or engaged) an agent is with their caller, or their job for that matter. Just a little…

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Aspect Channel Partner, Call Design, Named Premiere Australian Partner

Published 21st August, 2019

This change makes Call Design the sole partner in Australia supporting Aspect Software customers in the market. International workforce optimisation solutions company, Call Design, has achieved premier partner status with technology giant, Aspect Software’s workforce management solutions in the Australian…

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Aspect Software Named #1 Workforce Management Market Share Leader in North America by Pelorus Associates

Published 14th November, 2018

Date: 11/13/2018, Phoenix, Arizona Aspect retains top spot in North America in Pelorus Associates’ Workforce Management (WFM) rankings for the 12th consecutive year Aspect recognized for a reputation of delivering excellent customer care, most complete contact centre portfolio in the…

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According to Customers, Aspect Workforce Management Leads the Pack

Published 14th November, 2018

November 13, 2018 Shelley Hofman Workforce Management, Workforce Optimization The G2 Crowd results are in: Aspect has the highest customer satisfaction rating of all leading WFM solutions. The growth and popularity of crowd-sourced customer review and recommendations sites such as…

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The Cloud….. so what??

Published 13th November, 2018

I’ve been thinking about the cloud for a long time now, and while there is no doubt that it is here to stay for the foreseeable future, I’ve been asking myself… so what? I know that it is seen by…

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Call Design Obligations to the European GDPR

Published 14th May, 2018

The world has embraced this regulation as being necessary in order to do business directly or indirectly with Europe or European companies. Call Design is increasingly requested to confirm compliance with this regulation by Australian and overseas companies, some are…

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Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System

Published 6th April, 2018

Aspect Software a leading provider of native consumer engagement, workforce optimization, and self-service solutions, today announced the award of a new patent for modeling and simulating the interaction dynamics of chat, email, IM, social media and other text-based customer communication…

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Aspect Software Receives 2018 CUSTOMER Magazine Product of the Year Award

Published 6th April, 2018

Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced that TMC, a global, integrated media company, has named Aspect Software as a 2018 CUSTOMER Product of the Year Award Winner. The award…

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