A high turnover can be a major thorn in the side for business growth. Let’s have a look at why it happens, and what you do about it.
Is there something not quite right in your contact centre, but you can’t quite pin down what? Call Design’s customised contact centre courses can help.
Date: 11/13/2018, Phoenix, Arizona Aspect retains top spot in North America in Pelorus Associates’ Workforce Management (WFM) rankings for the 12th consecutive year Aspect recognized for a reputation of delivering excellent customer care, most complete contact centre portfolio in the…
November 13, 2018 Shelley Hofman Workforce Management, Workforce Optimization The G2 Crowd results are in: Aspect has the highest customer satisfaction rating of all leading WFM solutions. The growth and popularity of crowd-sourced customer review and recommendations sites such as…
Customer service and customer experience may sound like they encompass the same ideas, but there are also crucial differences. This article explains.
Consistently high quality customer interactions are key to business. Here’s how aligning goals and empowering agents can benefit your contact centre.
Accountability is the backbone of quality customer service. When your call centre agents take ownership for their work they provide higher quality interactions with their customer base. But how can leaders promote accountability within their organisation. This article will give you some actionable tips.
Positive customer experiences are critical to cultivating a loyal following for your business. What are the key areas contact centres should be focusing on to create the best possible experience for their customers? Let’s take a look at the two golden rules and how Call Design can help.