Latest News

Go digital: 5 ways to reward your staff

Published 13th June, 2018

How can you boost staff morale and productivity? Check out Call Design’s top 5 ways to digitally reward employees, from online gift cards to social shout-outs.

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How to empower agents and increase productivity

Published 13th June, 2018

Are you looking to increase productivity and decrease staff turnover? Find out how to optimise your workplace to ensure your agents are empowered and engaged.

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5 ways to implement a performance management program

Published 5th June, 2018

Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.

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Call Design Obligations to the European GDPR

Published 14th May, 2018

The world has embraced this regulation as being necessary in order to do business directly or indirectly with Europe or European companies. Call Design is increasingly requested to confirm compliance with this regulation by Australian and overseas companies, some are…

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Top tips for running a successful performance management system

Published 30th April, 2018

Performance management systems are now an essential part of ensuring high standards of customer service in contact centres. But how can you ensure that your system runs successfully? Take a look at our tips for making your performance management a triumph. We cover focusing on the positives, communication and much more.

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How can you better engage your team?

Published 18th April, 2018

When your employees are engaged, your business is in a position to thrive – it’s as simple as that. Research shows us that organisations with high levels of engagement outperform companies with lower levels of engagement. How can managers ensure their agents are motivated at work?

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Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System

Published 6th April, 2018

Aspect Software a leading provider of native consumer engagement, workforce optimization, and self-service solutions, today announced the award of a new patent for modeling and simulating the interaction dynamics of chat, email, IM, social media and other text-based customer communication…

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Aspect Software Receives 2018 CUSTOMER Magazine Product of the Year Award

Published 6th April, 2018

Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced that TMC, a global, integrated media company, has named Aspect Software as a 2018 CUSTOMER Product of the Year Award Winner. The award…

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G2 Crowd rates Aspect WFM as Contact Centre Workforce Leader

Published 3rd April, 2018

There has been an increasing need for a platform that can provide authenticated reviews for business software. Studies show consumers trust online reviews more than most product recommendations. Let’s find out how Aspect WFM was named a leader on objective review site G2 Crowd.

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How can you better promote accountability in your contact centre?

Published 22nd March, 2018

Accountability is the backbone of quality customer service. When your call centre agents take ownership for their work they provide higher quality interactions with their customer base. But how can leaders promote accountability within their organisation. This article will give you some actionable tips. 

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