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Performance management has undergone significant change in recent years. But what is the importance of good performance management to your business?

Customer experiences with your business have a tangible impact on your ability to make money. Here are a few practical tips to improving customer experience.

So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.

Without flexibility and room for change, schedules can get stale. Companies can find that schedules are becoming less and less of a good fit for evolving staffing requirements. Some agents, especially Millennial and Gen Z agents, can find that static schedules don’t offer the flexibility they crave.

Are you looking to enhance productivity and save money? Find out how Call Design’s smartphone application ME can benefit your workplace.

Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.

How can you boost staff morale and productivity? Check out Call Design’s top 5 ways to digitally reward employees, from online gift cards to social shout-outs.

Are you looking to increase productivity and decrease staff turnover? Find out how to optimise your workplace to ensure your agents are empowered and engaged.

Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.

The world has embraced this regulation as being necessary in order to do business directly or indirectly with Europe or European companies. Call Design is increasingly requested to confirm compliance with this regulation by Australian and overseas companies, some are…