We are thrilled to announce that we are hosting five workforce management network groups this September in Sydney, Melbourne and Brisbane, Auckland and Wellington. Learn about what new technology and developments are coming your way to help you solve contact…
This change makes Call Design the sole partner in Australia supporting Aspect Software customers in the market. International workforce optimisation solutions company, Call Design, has achieved premier partner status with technology giant, Aspect Software’s workforce management solutions in the Australian…
Knowledge sharing is an essential part of keeping skills and expertise in your business. So how can you implement it effectively?
All work and no play makes Jack a dull boy. But why not combine the two? Gamification, among other measures, can greatly improve motivation among your agents.
When it comes to workforce management, operational planning is the key in ensuring your organisation is on track to meet its short-term targets.
A high turnover can be a major thorn in the side for business growth. Let’s have a look at why it happens, and what you do about it.
Is there something not quite right in your contact centre, but you can’t quite pin down what? Call Design’s customised contact centre courses can help.