Latest News

3 Ways to Drive Agent Engagement in a Contact Centre

Published 31st October, 2019

If you know anything about contact centres, then you know that it can be hit or miss when it comes to how interested (or engaged) an agent is with their caller, or their job for that matter. Just a little…

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Play Your Way to a Higher Performing Contact Centre

Published 22nd October, 2019

The biggest threat to the productivity of a contact centre is a disengaged employee. If your team is disengaged with their work, the performance of your contact centre will suffer dramatically. But what if you were able to make a…

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Call Design Invite you to the 2019 Workforce Management Group

Published 21st August, 2019

We are thrilled to announce that we are hosting five workforce management network groups this September in Sydney, Melbourne and Brisbane, Auckland and Wellington.  Learn about what new technology and developments are coming your way to help you solve contact…

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Aspect Channel Partner, Call Design, Named Premiere Australian Partner

Published 21st August, 2019

This change makes Call Design the sole partner in Australia supporting Aspect Software customers in the market. International workforce optimisation solutions company, Call Design, has achieved premier partner status with technology giant, Aspect Software’s workforce management solutions in the Australian…

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Why and how to adopt a culture of knowledge sharing

Published 1st March, 2019

Knowledge sharing is an essential part of keeping skills and expertise in your business. So how can you implement it effectively?

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How to motivate employees with non monetary incentives

Published 1st March, 2019

All work and no play makes Jack a dull boy. But why not combine the two? Gamification, among other measures, can greatly improve motivation among your agents.

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The importance of operational planning for your business

Published 15th February, 2019

When it comes to workforce management, operational planning is the key in ensuring your organisation is on track to meet its short-term targets.

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Business growth and high staff turnover: what to do about it

Published 7th February, 2019

A high turnover can be a major thorn in the side for business growth. Let’s have a look at why it happens, and what you do about it.

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What’s next? Future proofing your contact centre

Published 20th December, 2018

With consumer habits – and the technologies that facilitate them – constantly changing, contact centre managers need to always have an eye on future trends.

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Meeting your requirements: Call Design’s customised courses

Published 13th December, 2018

Is there something not quite right in your contact centre, but you can’t quite pin down what? Call Design’s customised contact centre courses can help.

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