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How can you boost staff morale and productivity? Check out Call Design’s top 5 ways to digitally reward employees, from online gift cards to social shout-outs.

Are you looking to increase productivity and decrease staff turnover? Find out how to optimise your workplace to ensure your agents are empowered and engaged.

Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.

The world has embraced this regulation as being necessary in order to do business directly or indirectly with Europe or European companies. Call Design is increasingly requested to confirm compliance with this regulation by Australian and overseas companies, some are…

Performance management systems are now an essential part of ensuring high standards of customer service in contact centres. But how can you ensure that your system runs successfully? Take a look at our tips for making your performance management a triumph. We cover focusing on the positives, communication and much more.

When your employees are engaged, your business is in a position to thrive – it’s as simple as that. Research shows us that organisations with high levels of engagement outperform companies with lower levels of engagement. How can managers ensure their agents are motivated at work?

Aspect Software a leading provider of native consumer engagement, workforce optimization, and self-service solutions, today announced the award of a new patent for modeling and simulating the interaction dynamics of chat, email, IM, social media and other text-based customer communication…

Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced that TMC, a global, integrated media company, has named Aspect Software as a 2018 CUSTOMER Product of the Year Award Winner. The award…

There has been an increasing need for a platform that can provide authenticated reviews for business software. Studies show consumers trust online reviews more than most product recommendations. Let’s find out how Aspect WFM was named a leader on objective review site G2 Crowd.

Accountability is the backbone of quality customer service. When your call centre agents take ownership for their work they provide higher quality interactions with their customer base. But how can leaders promote accountability within their organisation. This article will give you some actionable tips.