Latest News
Recent “WannaCry” Ransomware Attacks & Call Design
In regards to recent reports of ‘one of the largest cyberattacks of its kind’ that impacted healthcare and communications systems in over 100 countries bringing many essential business to a halt, Call Design’s Executive Director and CIO, Mr Peter Salmon…
Worldwide Debut of Aspect Via
iSelect, Call Design, and Aspect are excited and proud to announce the worldwide debut of Aspect Via. Yesterday afternoon (28 March 2017 at 1:11pm AEDT) iSelect agents received the first production phone calls onto the new Via platform. The plan…
Call Design announces a new relationship with BOS
BOS Global Holdings, A public company listed on the AIM Stock exchange in London, has this week announced its intention to make a significant investment in Call Design, a propriety limited company in Australia. Call Design Managing Director (APAC) Sean…
How you can become a Workforce Leader
Contact centre agents have a profound impact on customer experience which means that WFO programs in the contact centre that improve agency efficiency and productivity can have a significant impact on a company’s overall service delivery and customer satisfaction levels….
Frost & Sullivan names Aspect the WFO Company of the Year
Read the full report here: frost-and-sullivan-workforce-optimization-award-2016-aspect