Published 20th December, 2018
With consumer habits – and the technologies that facilitate them – constantly changing, contact centre managers need to always have an eye on future trends.
Published 13th December, 2018
Is there something not quite right in your contact centre, but you can’t quite pin down what? Call Design’s customised contact centre courses can help.
Published 5th December, 2018
The lines between inbound and outbound contact centres have blurred, and more channels are available than ever before. So what channels should your agents use?