December 2018

What’s next? Future proofing your contact centre

Published 20th December, 2018

With consumer habits – and the technologies that facilitate them – constantly changing, contact centre managers need to always have an eye on future trends.

Read More

Meeting your requirements: Call Design’s customised courses

Published 13th December, 2018

Is there something not quite right in your contact centre, but you can’t quite pin down what? Call Design’s customised contact centre courses can help.

Read More

Inbound vs. outbound contact centre channels

Published 5th December, 2018

The lines between inbound and outbound contact centres have blurred, and more channels are available than ever before. So what channels should your agents use?

Read More