Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System

Published on 6th April, 2018 in News, Workforce Management, Workforce Optimisation

Aspect Software a leading provider of native consumer engagement, workforce optimization, and self-service solutions, today announced the award of a new patent for modeling and simulating the interaction dynamics of chat, email, IM, social media and other text-based customer communication in a workforce management (WFM) environment. The patent was awarded for the unique method used to accurately estimate the required staff in a multi-skill, multi-channel contact center environment. Read more here…