What do you trust more: A recommendation from a friend or an online review from a stranger? Turns out, according to a BrightLocal Consumer Review Survey, 85 per cent of customers today trust the two mediums equally.
Now more than ever, online reviews are a deciding factor in whether or not consumers give your business a try. The trouble with the digital medium is that there are a lot of fake reviews floating around. In fact, nearly 80 percent of survey respondents have read a fake product review in the past year alone.
An @AspectSoftware customer recently said of Aspect WFM: “We have over 16,000 employees and Aspect is the only product we have found that can handle this scale.” Check out this @g2crowd review and others here: https://t.co/AyJOIFGK3C
— Jorge Gonzalez (@jorgegoaj) February 26, 2018
Enter: G2 Crowd
Consumers want peer reviews but they need them to be authentic. This dilemma prompted the creation of G2 Crowd – a peer-to-peer business software review platform dedicated to real-time and unbiased user reviews that help you objectively assess what purchases are best for your organisation.
G2 Crowd gives users the freedom to research and compare business software, while providing peace of mind that the review is authenticated and coming from someone who has used the software. Through the use of a special algorithm, the platform can calculate:
These calculations inform the creation of unique grids, periodically distributed by G2 Crowd, showcasing products and vendors based on reviews gathered from their community as well as aggregated data.
It’s the objective platform, businesses have been looking for.
What does this have to do with Call Design?
We love Aspect WFM. The G2 Crowd grid for Contact Center Workforce shows Aspect Workforce Management (WFM) software scoring in the leadership quadrant (pictured below) – the only WFM software to achieve this rating and we’re delighted.
The distinction is a testament to the functionality and versatility of Aspect WFM.
The Aspect Workforce Management listing on G2 Crowd includes feedback from verified customers. Here’s what some of our customers are saying about Aspect WFM:
You can read more Aspect reviews on the G2 Crowd site. Reach out to Call Design today to learn more about what Aspect WFM can offer you.