To an outsider all contact centres seem much the same.
However, as anyone with experience in the industry knows, this couldn't be further from the truth. Each has its own nuances and quirks, something which is also true when it comes to problems.
Call Design helps contact centres better their services by offering training courses on everything from performance management to manager essentials. However, through doing this we've learnt that it's not always straight forward to pinpoint the issues preventing a given contact centre from reaching its full potential.
Here's our solution:
Expanding training programs was listed as the second most important talent-related initiative to be undertaken in the next two years by respondents to Deloitte's 2017 Global Contact Centre Survey.
However, unless you specifically know which area of your contact centre workflow needs improving, blindly picking a course and hoping it yields results is just a shot in the dark.
63 per cent of respondents to Deloitte's Global Contact Centre Survey want to expand their training programs.
That's why Call Design has developed customised courses to meet your unique requirements.
In these instances, rather than adapting our tried and tested teaching modules to your contact centre, the impetus comes from you. Simply reach out to one of our team with a question, and they'll get back to you to discuss exactly what you need. From there you can work to build a training program that will best suit the unique situation in your contact centre.
Call Design has worked with contact centre managers and leadership teams for nearly 20 years to help improve their workplaces.
We combine our industry experience with innovative technologies and a consultative approach to ensure all bases are covered. This means we're equally well positioned to offer soft skills training in areas including leadership and communication, as we are to implement enterprise-wide digital solutions like workforce management software.
Our emphasis is on woking with you to identify what is going well, and what could be done better. This builds a solid platform for future growth.
For more information on how Call Design's customised courses can enhance your contact centre, get in touch with our team today.