Instilling purpose: Creating a cohesive contact centre

Consistently high quality customer interactions are key to business. Here's how aligning goals and empowering agents can benefit your contact centre.

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What is the contingent workforce and how can you manage it?

As the gig economy grows, so does the need for managers to better understand ways to maximize the potential of contingent employees.

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The benefits and importance of good performance management

Performance management has undergone significant change in recent years. But what is the importance of good performance management to your business?

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4 practical ways to improve customer experience

Customer experiences with your business have a tangible impact on your ability to make money. Here are a few practical tips to improving customer experience.

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Shift Bidding for Better Efficiency and Engagement

Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape-- this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.

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Key objectives and processes behind performance management

So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.

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Shift Bidding for Better Efficiency and Engagement

Without flexibility and room for change, schedules can get stale. Companies can find that schedules are becoming less and less of a good fit for evolving staffing requirements. Some agents, especially Millennial and Gen Z agents, can find that static schedules don’t offer the flexibility they crave.

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How an app can boost employee engagement

Are you looking to enhance productivity and save money? Find out how Call Design's smartphone application ME can benefit your workplace.

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How executive input can drive workplace efficiency programs

Increasing your company's digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.

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Go digital: 5 ways to reward your staff

How can you boost staff morale and productivity? Check out Call Design's top 5 ways to digitally reward employees, from online gift cards to social shout-outs.

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How to empower agents and increase productivity

Are you looking to increase productivity and decrease staff turnover? Find out how to optimize your workplace to ensure your agents are empowered and engaged.

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5 ways to implement a performance management program

Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.

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