With the contingent workforce continuing to rise in Australia, it’s vital that managers understand how this sector operates, and how to harness its potential.
Performance management has undergone significant change in recent years. But what is the importance of good performance management to your business?
So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.
Without flexibility and room for change, schedules can get stale. Companies can find that schedules are becoming less and less of a good fit for evolving staffing requirements. Some agents, especially Millennial and Gen Z agents, can find that static schedules don’t offer the flexibility they crave.
Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.
Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.