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Key objectives and processes behind performance management

Published 10th September, 2018

So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.

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Shift Bidding for Better Efficiency and Engagement

Published 10th September, 2018

Without flexibility and room for change, schedules can get stale. Companies can find that schedules are becoming less and less of a good fit for evolving staffing requirements. Some agents, especially Millennial and Gen Z agents, can find that static schedules don’t offer the flexibility they crave.

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How an app can boost employee engagement

Published 13th August, 2018

Are you looking to enhance productivity and save money? Find out how Call Design’s smartphone application ME can benefit your workplace.

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How executive input can drive workplace efficiency programs

Published 7th August, 2018

Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.

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Go digital: 5 ways to reward your staff

Published 13th June, 2018

How can you boost staff morale and productivity? Check out Call Design’s top 5 ways to digitally reward employees, from online gift cards to social shout-outs.

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How to empower agents and increase productivity

Published 13th June, 2018

Are you looking to increase productivity and decrease staff turnover? Find out how to optimise your workplace to ensure your agents are empowered and engaged.

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5 ways to implement a performance management program

Published 5th June, 2018

Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.

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Call Design Obligations to the European GDPR

Published 14th May, 2018

The world has embraced this regulation as being necessary in order to do business directly or indirectly with Europe or European companies. Call Design is increasingly requested to confirm compliance with this regulation by Australian and overseas companies, some are…

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Top tips for running a successful performance management system

Published 30th April, 2018

Performance management systems are now an essential part of ensuring high standards of customer service in contact centres. But how can you ensure that your system runs successfully? Take a look at our tips for making your performance management a triumph. We cover focusing on the positives, communication and much more.

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How can you better engage your team?

Published 18th April, 2018

When your employees are engaged, your business is in a position to thrive – it’s as simple as that. Research shows us that organisations with high levels of engagement outperform companies with lower levels of engagement. How can managers ensure their agents are motivated at work?

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