So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.
Without flexibility and room for change, schedules can get stale. Companies can find that schedules are becoming less and less of a good fit for evolving staffing requirements. Some agents, especially Millennial and Gen Z agents, can find that static schedules don’t offer the flexibility they crave.
Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.
Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.
The world has embraced this regulation as being necessary in order to do business directly or indirectly with Europe or European companies. Call Design is increasingly requested to confirm compliance with this regulation by Australian and overseas companies, some are…
Performance management systems are now an essential part of ensuring high standards of customer service in contact centres. But how can you ensure that your system runs successfully? Take a look at our tips for making your performance management a triumph. We cover focusing on the positives, communication and much more.
When your employees are engaged, your business is in a position to thrive – it’s as simple as that. Research shows us that organisations with high levels of engagement outperform companies with lower levels of engagement. How can managers ensure their agents are motivated at work?