Latest News

Blue APACHE Case Study – Call Design

Published 4th December, 2017

Case Study – Call Design

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Recent “WannaCry” Ransomware Attacks & Call Design

Published 26th May, 2017

In regards to recent reports of ‘one of the largest cyberattacks of its kind’ that impacted healthcare and communications systems in over 100 countries bringing many essential business to a halt, Call Design’s Executive Director and CIO, Mr Peter Salmon…

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Worldwide Debut of Aspect Via

Published 29th March, 2017

iSelect, Call Design, and Aspect are excited and proud to announce the worldwide debut of Aspect Via. Yesterday afternoon (28 March 2017 at 1:11pm AEDT) iSelect agents received the first production phone calls onto the new Via platform. The plan…

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How you can become a Workforce Leader

Published 14th February, 2017

Contact centre agents have a profound impact on customer experience which means that WFO programs in the contact centre that improve agency efficiency and productivity can have a significant impact on a company’s overall service delivery and customer satisfaction levels….

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Frost & Sullivan names Aspect the WFO Company of the Year

Published 9th December, 2016

Read the full report here: frost-and-sullivan-workforce-optimization-award-2016-aspect

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