Latest News

How you can become a Workforce Leader

Published 14th February, 2017

Contact centre agents have a profound impact on customer experience which means that WFO programs in the contact centre that improve agency efficiency and productivity can have a significant impact on a company’s overall service delivery and customer satisfaction levels….

Read More

Frost & Sullivan names Aspect the WFO Company of the Year

Published 9th December, 2016

Read the full report here: frost-and-sullivan-workforce-optimization-award-2016-aspect

Read More