This change makes Call Design the sole partner in Australia supporting Aspect Software customers in the market.
International workforce optimisation solutions company, Call Design, has achieved premier partner status with technology giant, Aspect Software’s workforce management solutions in the Australian market following a company-wide restructure.
For the past 20 years, Call Design has been responsible for sales and implementation of Aspect Software technology in Australia, United States, Europe and Asia. This business transformational deal will allow Call Design the opportunity to serve the Australian market with unparalleled support from Aspect’s vast corporate resources and technology suite.
Aspect Software has undergone significant restructures to change the business in Australia, moving from a combination of direct selling and local channel partnerships, to a program focused more extensively on channel partners while also leveraging experts in the local market.
“We are thrilled to have worked with Aspect Software for two decades. This change will be a quantum leap for Call Design and is kudos to the global team we have responsible for implementation of Aspect Software technology into large corporations,” said Brett Redman, Director, Call Design.
“The magnitude of this change will allow for Call Design to continue its aggressive growth in the region and continually support Aspect Software in selling its best-of-breed solutions to contact centres across omnichannel interaction management and world-class workforce optimisation solutions.”
“As we move into gamification, AI and automation as part of our suite of solutions, we are confident that Call Design will continue to combine the best technology and consulting to clients in the region, and Aspect Software is very much part of that.”
Call Design clients include some of Australia’s most iconic brands including Westpac, CBA, NAB, Bupa, Qantas, Alliance Insurance, Energy Australia, as well as global names such as Transcom, Cox Communications, Macy’s and more.
Aspect offers best-of-breed capabilities extending across both contact centre and workforce optimisation applications. Contact Centre suite software supports both automated and live inbound and outbound communications across voice, SMS, email, chat and mobile interactions. The Workforce Optimisation suite focuses on both workforce productivity and employee engagement strategies, with best-of-breed workforce, performance and quality management solutions. Workforce and Interaction Analytics are available across these capabilities, putting the information you need to make decisions at your fingertips.
“This directional change will give Aspect Software a greater focus in supporting channel partners such as Call Design and provide an emphasis on new technology developments in employee engagement, AI and automation—which will ultimately transform workforces in the future,” confirmed Redman.
“We are enthusiastic with this move, as it reinforces Call Design’s commitment to the Australian market, and our ability to use our extensive experience to continue to support Aspect Software.”
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About Call Design
Call Design is a well-recognised expert in workforce optimisation solutions for contact centres in Australia, United States, Europe and Asia. Offering both on-site and in-the-cloud solutions, Call Design has a robust offering of innovative solutions that optimise the workforce. Combining best-in-class technologies with an experienced team of consultants to offer businesses personalised workforce optimisation solutions, Call Design empowers your employees, engages customers, and automates everyday work process with seamless implementation aimed at enhancing efficiencies at every level of an organisation.
Aspect is on a mission to simplify and improve customer engagement. Aspect’s enterprise software is used by millions of agents every year and supports billions of consumer interactions around the world. Their best-of-breed contact centre and workforce optimisation applications help companies keep agents engaged while providing exceptional customer service experiences. Their flexible, highly scalable solutions for self-service and live interaction management and workforce optimisation are available on-premises or in any hosted, private or public cloud environment.