iSelect, Call Design, and Aspect are excited and proud to announce the worldwide debut of Aspect Via. Yesterday afternoon (28 March 2017 at 1:11pm AEDT) iSelect agents received the first production phone calls onto the new Via platform. The plan now is to ramp up the traffic over the next few months to completely replace the existing legacy platform and to take advantage of some of the unique features of the Via platform to help iSelect continue to be a world leading customer focused organisation.
‘iSelect agents just prior to going live’
About Aspect Via
Aspect Via™ is the only Customer Engagement Centre that rallies the entire enterprise in service of the customer by eliminating barriers that divide departments and fragment work flows. It includes Native Interaction Management (IM), Workforce Optimisation (WFO) and Self-Service capabilities, along with a common user interface (UI) for configuration and administration and shared real-time and historical reporting, comprise a SaaS offering tailor made for the cloud, running in the AWS environment.
For more information on Via visit https://www.aspect.com/solutions/customer-engagement-center