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WFM Essentials

May 19 - May 21

Industry leaders agree that workforce management is an essential component in an efficient, productive team however WFM is still not a well understood function in the contact centre industry. This goes for retail as well. So it’s time to learn. Call Design’s three-day Workforce Management Essentials course covers the critical WFM principles and applications that office leaders need to know,
understand, and most importantly, put into action. It has been designed to teach best practice theory, and has no dependency on owning or purchasing a particular brand of software for success.

Details

Start:
May 19
End:
May 21

Venue

Sydney
Sydney, NSW Australia + Google Map

REGISTER YOUR INTEREST TODAY!

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