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WFM Essentials Online Course

August 25 - August 27

Industry leaders agree that workforce management is an essential component in an efficient, productive team however WFM is still not a well understood function in the contact centre industry. This goes for retail as well. So it’s time to learn. Call Design’s three-day Workforce Management Essentials course covers the critical WFM skills that all workforce planners need to be able to understand, and most importantly, put into action. It has been designed to teach best practice theory, and has no dependency on owning or purchasing a particular brand of software for success.

Details

Start:
August 25
End:
August 27
Website:
https://www.auscontact.com.au/events/event/wfm-essentials-online-2020-3

REGISTER YOUR INTEREST TODAY!

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