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WFM for Team Leaders

April 30 @ 9:00 am - 4:00 pm

Workforce Management is an important function in contact centres but one that is often misunderstood by people outside the WFM team. This course is designed specifically for team leaders, managers and anyone with a stake in the workforce management process to help them better understand the challenges involved; the impact of on the day staff movements and strategies that can be put in place to optimise the process. As part of Call Design’s Workforce Optimisation Program, this one-day, WFM for Team Leaders course is designed to give your managers the tools they need to make better decisions, encouraging more efficient planning and boost your customers experience.

Details

Date:
April 30
Time:
9:00 am - 4:00 pm

Venue

Brisbane
Brisbane, QLD Australia + Google Map

REGISTER YOUR INTEREST TODAY!

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