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February 2021

Workforce Management for Team Leaders

February 16 @ 9:00 am - 4:00 pm

Often we 'grow up' in the contact centre and are promoted into leadership roles needing to interpret specialised, highly technical…

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March 2021

Workforce Management Essentials

March 16 @ 9:00 am - March 18 @ 4:00 pm

Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…

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April 2021

Workforce Management for Team Leaders

April 20 @ 9:00 am - 4:00 pm

Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…

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May 2021

Workforce Management Essentials Copy

May 18 @ 9:00 am - May 20 @ 4:00 pm

Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…

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