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July 2020

WFM for Team Leaders – Online Course

July 31, 2020 @ 9:00 am - 4:00 pm

Workforce Management is an important function in contact centres but one that is often misunderstood by people outside the WFM…

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August 2020

WFM Essentials Online Course

August 25, 2020 - August 27, 2020

Industry leaders agree that workforce management is an essential component in an efficient, productive team however WFM is still not…

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