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February 2020

Back Office Essentials

February 18 @ 9:00 am - February 20 @ 4:00 pm
Sydney, NSW Australia + Google Map

Evidence has shown time and again that when back office managers have staff in the wrong place at the wrong…

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Customer Contact Week

February 25 - February 28

The 5th Annual Customer Contact Week aims to provide the necessary roadmap and tools to adapt your People, Process, Technology and Customer…

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March 2020

WFM Network Group

March 3 @ 10:00 am - 12:00 pm
Melbourne Melbourne, VIC Australia + Google Map
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WFM Network Group

March 4 @ 10:00 am - 12:00 pm
Sydney Sydney, NSW Australia + Google Map
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WFM for Team Leaders

March 5 @ 9:00 am - 4:00 pm
Sydney Sydney, NSW Australia + Google Map

Workforce Management is an important function in contact centres but one that is often misunderstood by people outside the WFM…

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WFM Essentials

March 10 - March 12
Melbourne Melbourne, VIC Australia + Google Map

Industry leaders agree that workforce management is an essential component in an efficient, productive team however WFM is still not…

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WFM Network Group

March 10 @ 10:00 am - 12:00 pm
Brisbane Brisbane, QLD Australia + Google Map
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WFM Essentials

March 17 - March 19
Brisbane Brisbane, QLD Australia + Google Map

Industry leaders agree that workforce management is an essential component in an efficient, productive team however WFM is still not…

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WFM Network Group

March 17 @ 10:00 am - 12:00 pm
Auckland Auckland, New Zealand + Google Map
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WFM Network Group – Wellington

March 24 @ 10:00 am - 12:00 pm
Wellington Wellington, New Zealand
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