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April 2020

WFM for Team Leaders

April 30 @ 9:00 am - 4:00 pm
Brisbane Brisbane, QLD Australia + Google Map

Workforce Management is an important function in contact centres but one that is often misunderstood by people outside the WFM…

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May 2020

WFM Essentials

May 19 - May 21
Sydney Sydney, NSW Australia + Google Map

Industry leaders agree that workforce management is an essential component in an efficient, productive team however WFM is still not…

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June 2020

WFM Essentials

June 16 - June 18
Sydney Sydney, NSW Australia + Google Map

Industry leaders agree that workforce management is an essential component in an efficient, productive team however WFM is still not…

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Live Webinar: Modern Workplace Strategies for Contact Centres with Staff Working from Different Locations

June 17 @ 10:30 am - 11:30 am

Developing Workplace Strategies
Call Design is partnering with the experts on workforce automation at Intradiem to help your contact centre develop new workplace strategies to motivate and engage your remote workforce. In our live webinar, Learning New Modern Workplace Strategies for Contact Centres with Staff Working from Different Locations, guest speaker Kevin Joliffe, a contact centre executive, will discuss the following:
• What other organisations have learned from different approaches to operating amid the impact of COVID-19.
• How to emerge as a stronger, more flexible, more engaged workforce for the future.
• How real-time Workforce Automation can support business continuity by ensuring employee engagement.

Find out more »

Live Webinar: Modern Workplace Strategies for Contact Centres with Staff Working from Different Locations

June 24 @ 10:00 am - 11:00 am

Developing Workplace Strategies
Call Design is partnering with the experts on workforce automation at Intradiem to help your contact centre develop new workplace strategies to motivate and engage your remote workforce. In our live webinar, Learning New Modern Workplace Strategies for Contact Centres with Staff Working from Different Locations, guest speaker Kevin Joliffe, a contact centre executive, will discuss the following:
• What other organisations have learned from different approaches to operating amid the impact of COVID-19.
• How to emerge as a stronger, more flexible, more engaged workforce for the future.
• How real-time Workforce Automation can support business continuity by ensuring employee engagement.

Find out more »

July 2020

WFM for Team Leaders – Online Course

July 31 @ 9:00 am - 4:00 pm

Workforce Management is an important function in contact centres but one that is often misunderstood by people outside the WFM…

Find out more »

August 2020

WFM Essentials Online Course

August 25 - August 27

Industry leaders agree that workforce management is an essential component in an efficient, productive team however WFM is still not…

Find out more »
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